Returns

30 DAYS TO RETURN WITHOUT GIVING A REASON

Once you receive your shipment from Elori Jewellery, you have up to 30 days to try on and inspect the jewelry you ordered and decide if it meets your expectations. You can send the products back to us by free shipping.

Important! Returned goods must not have signs of use and must be originally labeled.

Free return

  1. Go to www.szybkiezwroty.pl/elori
  2. Fill out a short return form
  3. Pack the package with the return.
  4. You will receive a special return code by email and text message. Place it on the package.
  5. Send your package at any parcel machine

Return at your own expense

  1. Fill out the product return form
  2. Prepare the package for return. Attach a note to the package with the word return + order number
  3. Send the package to the address:

ALAYA DIAMONDS GROUP SP. Z O.O.
ELORI JEWELLERY
UL. MIŃSKA 25 LOC. 420,
03-808 WARSAW

Reimbursement

Refunds will be made within a maximum of 14 days from the date of delivery of the package to our warehouse. We will inform you about the return by email.

Refunds are always sent to the account from which we receive the transfer. For COD shipments – the refund will be made to the account number specified in the return form.