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Store Regulations

Terms and conditions of ELORI Jewellery store

§1 General provisions

  1. The subject of these Regulations is the regulation of the conditions of sale and operation of the Online Store. The Regulations specify the rules for making purchases in the ELORI Jewellery online store and, in particular, the rules and procedure for concluding distance sales contracts through the Store, as well as the procedure for complaints and the procedure for withdrawal from the contract by the Consumer. According to Art. 384 of the Civil Code, the Regulations in question are part of the contract concluded with the Seller.
  2. The Regulations are addressed to all customers of the Store. All customers are obliged to familiarize themselves with the provisions of the Terms and Conditions, before making a purchase.
  3. Each customer is obliged to comply with the provisions of the Regulations. Placing an effective Order is possible after accepting the provisions of these Regulations.
  4. The online store sells goods via the Internet, through the store system located on the website www.elori.pl.
  5. The owner of the online store registered at www.elori.pl is Alaya Diamonds Group Sp. z o.o. doing business at Mińska 25 lok. 420, 03-808 Warsaw, registered under NIP: 5252813857, REGON: 385427639, hereinafter referred to as the Seller.
  6. The buyer can be any natural person, legal entity or organizational unit without legal personality, using its own e-mail account and having legal subjectivity authorizing it to perform legal actions in accordance with the law.
  7. Consumer – shall be understood as a natural person purchasing products from the Online Store, within the meaning of Art. 221 of the Civil Code.
  8. The provisions of the Law of May 30, 2014 do not apply to entities other than Consumers. On consumer rights.
  9. All information contained on the website of the Store www.elori.pl relating to products (including prices), do not constitute an offer within the meaning of Art. 66 of the Civil Code of April 23, 1964. (i.e., Journal of Laws of 2020, item 1740, as amended), but an invitation to conclude a contract, pursuant to Art. 71 of the Civil Code of April 23, 1964. (i.e., Journal of Laws of 2020, item 1740, as amended). The Customer, by sending the Order Form, makes an offer to purchase the indicated Goods at the price and under the conditions specified in the description.
  10. With respect to Services provided electronically, these Regulations are the regulations referred to in Art. 9 of the Law on Provision of Electronic Services of July 18, 2002. (i.e., Journal of Laws of 2020, item 344, as amended).
  11. The seller presents digital photos of the offered products. In addition, it makes every effort to ensure that the photos presented are of the highest quality and reflect the actual condition and colors of the products presented to the highest degree.
  12. Prices in the Seller’s Online Store are given in Polish zlotys (PLN) and are gross (include all their components including due VAT).
  13. The Seller reserves the right to change prices of products in the product catalog, introduce new products to the Online Store and remove unavailable products, carry out and cancel promotional actions on the Seller’s websites and make modifications to them.
  14. The characteristics of the goods are described next to each product ELORI Jewellery placed on the individual page of the online store ELORI Jewellery.We ask customers to bear in mind that jewelry products have specific characteristics, including that each such product is unique and minimally different from other pieces of the same merchandise, and that they are small in size, and their images presented in the store ELORI Jewellery are for informational purposes. We would also like to inform you that the appearance of goods is affected by the size and parameter setting of your monitor.
  15. All prices in the online store www.elori.pl do not include shipping costs.

2§ Definitions


Regulations – this set of regulations organizing the rules of use of the Store’s Services by Customers.

Consumer (contracts concluded before January 1, 2021) – a natural person, making a civil contract through the Store, not directly related to his/her business or professional activity.

Consumer (contracts concluded from January 1, 2021) – the following are considered to be Consumers:

  • a natural person making a civil law contract through the Store, not directly related to his/her business or professional activity – the so-called “Consumer sensu stricto“.

and

  • a natural person who enters into a civil law contract through the Store, directly related to his business, when the content of the contract shows that it does not have a professional character for this person, resulting in particular from the subject of his business activity, made available on the basis of the provisions of the Central Register and Information on Economic Activity – the so-called “.Entrepreneur in the Rights of the Consumer.”

For the purposes of these Regulations, it is assumed that in the absence of a distinction between the two groups of entities indicated, the Regulations refer to both Consumers stricto sensu and Entrepreneurs on the rights of Consumers.

Customer – a natural person (including a Consumer) who is at least 13 years old (provided that he/she has obtained the consent of the legal representative), a legal person and an organizational unit that is not a legal person, to which special regulations grant legal capacity, who uses the Services provided by the Store.

Order Form – a Service available on the Store’s website, by means of which the Customer may make a purchase, in particular by adding Goods to the Basket and specifying certain terms and conditions of the Sales Agreement, among others. method of delivery and payment.

Shopping Cart – an element of the Store, where the Goods selected by the Customer are visible, and where the Customer has the possibility to determine and modify the Order data, including the quantity of the purchased Products.

Store – an Internet service, belonging to the Seller, available under the domain: www.elori.pl, through which the Customer can purchase Goods from the Seller.

Vendor – Alaya Diamonds Group Sp. z o.o. with headquarters at: ul. Minska 25 lok. 420, 03-808 Warsaw, entered in the register of entrepreneurs kept by the District Court in Warsaw, XII Commercial Department, under KRS number: 0000825322, NIP: 5252813857, REGON: 385427639 with a share capital of PLN 110,000 (zloty), which, conducting its commercial or professional activity, offers sales via its website.

Goods – a movable thing traded between the Store and the Customer, the terms of sale of which are specified in the Order Form.

Contract of sale – a contract for the sale of Goods at a distance concluded by the Customer through the Store, usually through the Order Form.

3§ Receiving and processing orders

  1. Use of the Store is conditional on reading and accepting these Terms and Conditions. By placing an order, the Customer accepts the content of the Terms and Conditions.
  2. Orders from Customers are accepted by means of a sent Order Form, made through the website: www.elori.pl or by e-mail to sklep@elori.pl, 7 days a week, 24 hours a day.
  3. The order of the Goods is carried out by selecting the Goods in which the Customer is interested, clicking on the “ADD TO CART” button, located next to the description of the Goods, and then, from the “CART” level, located in the Shop tab, filling out the Order Form, including selection of the form of delivery and payment or selection of the payment on delivery option, if available for the selected Goods, and then clicking on the purchase confirmation.
  4. Entrepreneurs, considered to be so-called Entrepreneurs on the rights of consumers (see the definition of “Consumer” in these Regulations), entering into contracts after January 1, 2021, will have to indicate, already at the time of ordering the Goods, that the purchase is not of a professional nature for them.
  5. After placing an order, the customer receives a confirmation of the placed order to his e-mail address, provided in the Order Form.
  6. After the customer receives confirmation of acceptance of the offer, the process of order processing by the Seller begins, whereby:
    • in the case of an order paid on delivery – begins at most on the next business day, after its confirmation by the Seller.
    • in the case of an order paid by traditional transfer – begins after the payment for the order is credited to the Store’s bank account.
  7. Orders placed in the Store are processed during the working hours of the Store (on working days, Monday through Friday, from 9:00 to 17:00. Orders placed on business days after hrs. 17:00, Saturdays, Sundays or holidays, will be processed on the next business day.
  8. The customer will receive a message about the acceptance of the order for processing, which is understood as a statement of the Seller’s acceptance of the offer. As soon as it is received, by the Customer, the Contract of Sale is concluded.
  9. A named VAT invoice is issued for each order. Upon request, a VAT invoice will also be sent to the company with a VAT number.
  10. The available means of communication of the Customer with the Store are:
    • E-mail – sklep@elori.pl
    • Phone – +48 795 950 919 | +48 889 004 014
    • Mailing address – ul. Minska 25 lok. 420, 03-808 Warsaw
    • Facebook and Instagram – @elorijewellery
  11. The price specified in the order is the total value that the customer is obliged to pay (gross price). It includes the tax due. The cost of delivery is not included in the price, as it depends on the delivery method chosen by the customer for the purchase.
  12. The Seller reserves the right to change prices found in the Store, introduce new Goods for sale, carry out and cancel promotional actions, or make changes to them, in accordance with applicable laws.
  13. If the Consumer will be obliged to pay more than the agreed price, described in the previous paragraph, the Shop will immediately inform the Consumer about this fact, explaining the reason for the price difference. Charging the Consumer with additional costs will be done only with the express consent of the Consumer.

§4 Payments

  1. As part of the operation of the Store, the following payment methods are possible:
    • Secure online payment gateway “imoje” (ING Bank Slaski);
    • Using the PayU payment platform;
    • using deferred payments “PayPo” or “Twisto“
    • BLIK payments
    • payment cards
    • paying by ordinary bank transfer (to the Seller’s account – 03 1050 1012 1000 0090 3213 9157)
    • cash on delivery – upon receipt of the shipment
  2. The customer who has chosen the option of payment by bank transfer is obliged to pay for the order placed, within five (5) working days, from the date of placing the order. Otherwise, the Seller’s offer is not binding and the order is removed from the system. In the title of the payment you only need to specify the number of the order being placed. It is possible to extend the deadline for payment, with prior notice to the Store staff.
  3. If there is a need to refund a customer’s payment card transaction, the Seller will make the refund to the bank account assigned to the customer’s payment card.

§5 Delivery – time and forms of transportation

  1. Orders placed in the Store are processed only on business days. Orders placed on Saturdays, Sundays and holidays will be processed on the next business day.
  2. Orders are usually processed within 48h, however, we always do our best to get your shipment to you as soon as possible.
  3. We send shipments by 1:00 pm each day. If we receive the payment due by this time then you can expect your ELORI Jewellery the very next day.
  4. Next to each product, information about the lead time is indicated.
  5. If the customer chooses to pay by bank transfer or credit card, the order processing time is calculated from the date of crediting the Seller’s bank account or checking account.
  6. The fulfillment of the shipment of the order in the Store is carried out through:
    • ORLEN Parcel
    • Pocztex POINT
    • InPost Parcel Machine
    • POTTEX CURIER
    • InPost Courier
    • FedEx Courier
    • Express delivery – ipaczka
  1. The seller is not responsible for delays caused by the carrier.
  2. When receiving a shipment delivered by a courier, the Customer should, in his presence, carefully check the content and completeness of the shipment, the condition of the outer packaging and the condition of the ordered Goods. In case of damage to the shipment, the customer should draw up a damage report with the courier, in two identical copies signed by the customer and the courier.

§6 Return and exchange of the purchased product

  1. The customer has the right to withdraw from the contract within 30 days from the date of release of the product without giving any reason. In order to comply with the deadline for withdrawal, it is sufficient for the customer to send information on the exercise of the right of withdrawal before the expiry of the deadline for withdrawal.
  2. The buyer returning the goods should send the Seller an unambiguous statement of withdrawal from the contract and send the goods in the original packaging along with the sales document, according to the following contact details: e-mail: sklep@elori.pl Alaya Diamonds Group Sp.z.o.o, ul. Minska 25 lok. 420, 03-808 Warsaw. The statement should include the Addressee, information as to the withdrawal from the contract, the order number and date of order/receipt, the customer’s Name, the customer’s address, the customer’s signature and the date.
  3. The customer should send the goods he wants to return or exchange together with undamaged tags.
  4. In the event of withdrawal from the contract, on the basis indicated in paragraph. 1, both the Seller and the Customer shall be obliged to return everything they have received from the other party under the concluded contract, subject to point 6 §6 hereof.
  5. The customer shall bear the direct costs of returning the product.
  6. In the event of withdrawal from this contract, if the Customer has chosen a method of delivery other than the cheapest ordinary method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the consumer for the additional costs incurred by him, which means that in the case of choosing a shipment other than ORLEN parcel, the Seller will not reimburse the Customer for the cost of postage he paid for delivery of the order to the Customer. The Seller shall return the due payments to the Customer immediately, and in any case no later than 14 days from the date on which the Seller was informed of the Customer’s decision to exercise the right to withdraw from this contract. The payment will be refunded using the same means of payment used by the Customer in the original transaction, unless the Customer expressly agrees otherwise; in any case, the Customer will not incur any fees in connection with this refund.
  7. The customer, with the consent of the Seller, may exchange the product for another within 30 days of receipt. In this case, the Buyer should contact the Seller via e-mail address: sklep@elori.pl. In such a situation, the provisions of these Regulations shall apply accordingly, in particular those contained in § 6 item. 2.
  8. The customer shall be liable for any diminution in the value of the thing resulting from the use of the thing other than what was necessary to ascertain the nature, characteristics and functioning of the thing.
  9. The customer’s right of withdrawal does not apply to contracts:
    • provision of services, if the entrepreneur has fully performed the service with the express consent of the customer, who was informed before the start of the service, that after the performance of the entrepreneur will lose the right to withdraw from the contract;
    • in which the object of performance is things that, after delivery, due to their nature, become inseparable from other things;
    • in which the object of performance is a non-refabricated item, produced to the customer’s specifications or serving to meet his individualized needs, including custom-engraved jewelry;

§7 Protection of personal data

  1. Provision of personal data by the Customer is voluntary, however, failure to provide such data makes it impossible to complete the order placed. By making a purchase, the Buyer agrees to the collection, processing and use of personal data by the Seller for the purpose and to the extent necessary for the Seller to execute the order (i.e. to deliver the shipment to the Buyer and make settlements).
  2. The administrator of the personal data is ELORI Jewellery doing business under the name: Alaya Diamonds Group Sp.z.o.o at ul. Minska 25 lok. 420, 03-808 Warsaw, registered under NIP: 5252813857, REGON: 385427639.
  3. The data will be processed in compliance with all security requirements set forth in the Law of August 29, 1997. On the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended) and in the executive regulations issued on its basis.
  4. The buyer has the right of free access (inspection) to his personal data, the right to correct them, as well as the right to demand the cessation of their processing and their removal from the database, which should be reported in writing to the seller at the e-mail address: sklep@elori.pl.
  5. The buyer may agree to receive promotional and informational materials via e-mail correspondence. These are information thematically related to the activities of the Online Store and announcements about special offers.

§8 Complaints

  1. The Seller shall be liable under the warranty for physical and legal defects of the Goods, to the extent specified in Art. 556 et seq. of the Civil Code Act of April 23, 1964. (i.e. OJ. of 2020. pos. 1740, as amended).
  2. Complaints are accepted only if, the product has a hidden defect or does not have the characteristics specified by the manufacturer.
  3. The right to claim the goods is valid for 12 months from the date of receipt of the order.
  4. Complaints can be processed after returning the product to ELORI Jewellery.
  5. ELORI Jewellery shall not be responsible for any damage to the goods caused by transportation performed on behalf of the Customer.
  6. The Customer, exercising warranty rights, will deliver the defective Goods, at the Seller’s expense, to the address: ul. Minska 25 lok. 420, 03-808 Warsaw.
  7. The Seller undertakes to respond to the complaint within thirty (30) days from the date of receipt.
  8. If the complaint is justified, the Seller undertakes to replace the defective Goods with defect-free Goods or remove the defect within thirty (30) days from the date of the Customer’s complaint.
  9. In the event of an effective withdrawal from the contract, the Seller undertakes to refund the payment within fourteen (14) days, from the date of receipt of the withdrawal from the contract, provided that the refund will not be made until the Goods are received back or the Customer provides proof of their return.
  10. If the Consumer has demanded replacement of the item or removal of the defect, or has made a statement on price reduction, specifying the amount by which the price is to be reduced, and the seller has not responded to this demand within thirty (30) days, it is considered that the seller has recognized the demand as justified.
  11. Complaints sent to ELORI Jewellery after the warranty period or processed negatively may be charged an additional fee for sending the goods back to the Customer. Unsuccessful products will be sent back only at the express request of the customer. Otherwise, the product stays at ELORI Jewellery, and an amount equivalent to the actual value of the material used to manufacture the product will be returned to the customer’s balance.
  12. In the case of a Consumer, the public assurances of the manufacturer or the entity that markets the Goods, in the scope of its business, or that presents itself as a manufacturer, shall be treated equally with the assurances of the Seller. However, the Seller shall not be liable when these assurances did not know or could not have known, or when these assurances could not have influenced the Consumer’s decision to conclude the sales contract, and when the content of these assurances was corrected before the conclusion of the sales contract.
  13. The seller is liable under the warranty if the physical defect is discovered before the expiration of two years from the date of delivery of the item to the customer.
  14. If the Goods have a defect, the Customer may make a statement to reduce the price or withdraw from the contract, unless the Seller immediately replaces the defective Goods with defect-free ones or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or the Seller has failed to comply with the obligation to replace the Goods with defect-free goods or remove the defect.
  15. If the Goods have a defect, the Customer may also demand the replacement of the item with a defect-free one or the removal of the defect.
  16. The Consumer may, instead of the removal of the defect proposed by the Seller, demand the replacement of the Goods with defect-free Goods or, instead of replacing the Goods, demand the removal of the defect, unless bringing the Goods into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs in comparison with the manner proposed by the Seller.
  17. The customer may not withdraw from the contract if the defect is insignificant.
  18. If the product is affected by mechanical damage of external origin, i.e.: cracks, fractures, stretching, bending, crushing as a result of external force, as well as discoloration after the use of agents that may affect the product coating, i.e.: cleaning agents, perfumes, acids, etc., or the product is incomplete (lack of any of the elements including stones lost due to improper use), the Customer may not invoke his rights under the warranty, the right to withdraw from the contract, or any other.
  19. The warranty is also not covered:
    • gilded coatings
    • Any interference with the product defined as: ring resizing, replacement of the jewelry stone, surface engraving and any kind of jewelry services performed by third parties
  20. Complaints about the Goods, may be submitted:
    • In writing, to the address of the Seller’s registered office;
    • by e-mail, to the e-mail address indicated in the confirmation of the Order.
  21. The complaint should include:
    • data of the person making the complaint (name, mailing address, optionally – e-mail address and contact telephone number);
    • indicating the reason for the complaint and the content of the request;
    • Order number, appearing in the confirmation of acceptance of the Order;
    • The original or a copy of the proof of purchase (e.g., receipt or invoice) may facilitate the filing of a claim, but is not necessary to file a claim.

§9 Characteristics and rules of use of ELORI Jewellery.

ELORI Jewellery available at www.elori.pl made of surgical steel, jeweler’s alloy and sterling silver in the version is plated with a double layer of 24k gold.

Surgical steel and jeweler’s alloy gold plated

Surgical steel and jewelry alloy tarnish over time and oxidize, which can consequently result in darkening of the surface. This process will proceed faster if the product comes into contact with perfume, sulfur, hairspray, creams, chlorine, salt water and acidic skin ph levels. It all depends on the care and wearer of the jewelry.

Thus, tarnishing does not occur through the fault of the manufacturer. Any action that does not comply with the recommendations and instructions described in this section is a use that is not in accordance with the intended use of the jewelry
ELORI Jewellery
.

Silver plated

This is silver, the top layer of which is covered with gold. ELORI Jewellery offers silver products covered with a double layer of 24k gold. They are characterized by high quality and durability. Please note that the gold layer fades over time. This is not a defect, but a natural effect of wear and tear. Sweat, chlorine, perfumes, compounds found in some drugs, then secreted through the skin, cleaning and polishing agents accelerate the process.

NOTE: with regard to gold-plated products, special silver polishing cloths should also not be used, as cleaning with them accelerates the disappearance of the gold coating from the jewelry.

Fading of the gold layer therefore does not occur through the fault of the manufacturer. Any action that does not comply with the recommendations and instructions described in this section is a use that is not in accordance with the intended use of the jewelry
ELORI Jewellery
.

Leather

Skin is a natural product that requires careful protection. It can stretch and shrink. You may notice the subtle shading and natural changes that characterize the skin over time. There may also be changes in the shape of the thong, due to the oils it contains and the pendants placed on the bracelet or necklace. Leather conditioners can be used to soften and extend the life of the lash. Don’t let the velcro come into contact with water.

Any action that is not in accordance with the recommendations and directions described in this section is a use that is inconsistent with the intended use of the jewelry
ELORI Jewellery
.

Strings

The colorful strings featured in ELORI Jewellery are made of 100% synthetic fibers. Both natural and artificial fibers may change slightly in appearance due to wear and tear. As with thongs, colored parts should not be subjected to water.

Any action that is not in accordance with the recommendations and directions described in this section is a use that is inconsistent with the intended use of the jewelry
ELORI Jewellery
.

Jewelry cleaning

ELORI Jewellery should not be exposed to corrosive chemicals and jewelry cleaners. Such cleaners can lead to a change in the color of the jewelry and damage organic parts, such as leather and pearls.

Any action inconsistent with the recommendations and directions described in this section is a use inconsistent with the intended use of the jewelry
ELORI Jewellery.

Usage

If you want your jewelry to last longer, avoid contact of ELORI Jewellery products with water, perfume, chlorine, or chemicals. Also, try to remove your jewelry every time you take a bath. For each person, the abrasion of gilding takes place at a different time, as much depends on the pH of the skin, as well as whether the jewelry comes into contact with water (bathing, hand washing, swimming pool, etc.), or comes into contact with perfumes, creams, fluids and other substances found, whether on the body or clothing.

We recommend storing jewelry in tightly sealed, boxes in which we ship jewelry.

*The manufacturer’s defects are not, indicated in §7 item 1-5 of these Regulations, use inconsistent with the intended use of the jewelry.
ELORI Jewellery.

10§ Right of withdrawal

  1. In accordance with the Law on Consumer Rights of May 30, 2014. (i.e. OJ. of 2020. pos. 287, as amended), the Consumer may withdraw from the contract of sale of the Goods purchased from the Store, without giving any reason, by submitting an appropriate statement in writing, within fourteen (14) days, counting from the date of issue of the Goods (i.e. from the date of receipt of the Goods by the Consumer). In order for the Consumer to meet this deadline, it is sufficient to send the statement, before its expiration.
  2. The Seller extends the time to withdraw from the contract without stating a reason to days 30 from the date of receipt of the Goods by the Consumer.
  3. The consumer may withdraw from the contract by submitting a statement of withdrawal to the Seller. The model statement is attached as Appendix 1 to these regulations. Alternatively, the Consumer can fill out a return form on the Seller’s website available at: https://elori.pl/formularz-zwrotu/.
  4. The statement of withdrawal from the contract should be sent to the address: ul. Minska 25 lok. 420, 03-808 Warsaw.
  5. The consumer will return the Goods to the Seller within fourteen (14) days from the date on which he withdrew from the contract. To meet the deadline it is sufficient to send back the Goods before its expiration.
  6. Return of Goods should be made to the Seller’s address: ul. Minska 25 lok. 420, 03-808 Warsaw.
  7. The Seller, within fourteen (14) days, from the date of receipt of the declaration of withdrawal from the contract, will return to the Consumer all payments made by him, including the cost of delivery of the Goods, but the return of payments will not take place until the Goods are received back or the Consumer provides proof of their return.
  8. The Seller will refund the payment using the same method of payment used by the Consumer.
  9. The consumer shall bear the cost of returning the Goods to the Seller or use the free return service provided by the Seller by filling out the form at: https://szybkiezwroty.pl/pl/elori and places the package in the parcel machine of his choice.
  10. The right of withdrawal from the Sales Contract does not apply to the Consumer with respect to the contract:
  • in which the object of performance is a non-refabricated item, manufactured to the Consumer’s specifications or serving to meet his individualized needs;
  • in which the object of performance is an item that is perishable or has a short shelf life;
  • in which the object of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;
  • in which the object of performance is things that, after delivery, due to their nature, become inseparable from other things;
  • in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery;
  • for the supply of daily newspapers, periodicals or magazines, except for a subscription contract;
  • in which the price or remuneration depends on fluctuations in the financial market, over which the trader does not control, and which may occur before the deadline for withdrawal;
  • for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the Consumer before the expiry of the deadline for withdrawal from the contract and after the trader has informed him of the loss of the right of withdrawal;
  1. The right of withdrawal from a contract concluded at a distance does not apply to an entity other than a Consumer, as defined for the purposes of these Regulations (see definition of “Consumer”).

11§ Out-of-court dispute resolution

  1. In the event that the complaint procedure fails to produce the result expected by the Consumer, the Consumer may use, among other things. z:
  • Mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates can be found at: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
  • Assistance of the locally competent permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which a request for consideration of the case before the amicable court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
  • Free assistance from the city or county consumer ombudsman.
  • ODR’s online platform available at: http://ec.europa.eu/consumers/odr/.
  1. This section entitled “Out-of-court Dispute Resolution” does not apply to one category of persons described in these Regulations as Consumers, the so-called “Entrepreneurs on Consumer Rights”, which came into effect for contracts concluded from January 1, 2021. In view of this, for all contracts, the chapter applies only to entities belonging to the so-called “contracting”. Consumer category sensu stricto.

12§ Protection of personal data

  1. The customer, by placing an order, agrees to the processing, provided by him, of personal data, for the purpose of carrying out and servicing the order, by the Seller, who is also the administrator of personal data, within the meaning of Art. 7 of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), OJ L 119, 4.5.2016, p. 1-88.
  2. The administrator of personal data, provided by the Customer, while using the Store, is the Seller.
  3. Personal data, located in the Seller’s database, are not transferred to entities that do not participate in the implementation of the Sales Agreement.
  4. The customer, according to Art. 15 Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), OJ L 119, 4.5.2016, p. 1-88 have the right to access their personal data, can request their correction or deletion. The Vendor provides each Customer with the right to control the processed personal data.
  5. Provision of personal data is voluntary, however, lack of consent to the processing of personal data prevents the execution of the Customer’s order.
  6. Detailed information on personal data and privacy protection is included in the “Privacy Policy” tab on the Store’s website.

13§ Final provisions

  1. The Regulations set out the rules for the conclusion and performance of the Agreement for the sale of Goods located on the Store’s website.
  2. The sales contract is concluded between the Customer and the Seller.
  3. The Terms and Conditions are available to all customers electronically on the Store’s website www.elori.pl.
  4. In order to use the Store’s Services, it is necessary to have devices that allow access to the Internet and a web browser that allows the display of web pages, as well as to provide an e-mail address to send information, concerning the execution of the order.
  5. It is forbidden for all persons, including customers, to post unlawful content on the Store’s website.
  6. In matters not covered by these Regulations, the relevant provisions of generally applicable law shall apply.
  7. The Regulations do not exclude and do not limit any of the rights of the Customer, who is a Consumer, which he is entitled to under the mandatory provisions of law. In the event of a conflict between the provisions of the Rules and Regulations and the mandatory provisions of law granting rights to consumers, the provisions shall prevail.
  8. In the event that any provision of these Terms and Conditions is or should become invalid or ineffective, the validity of the entire Terms and Conditions for the remainder shall not be affected. In such a case, the Parties shall replace the invalid or ineffective provision with another that reflects the intended economic purpose as closely as possible. Accordingly, this also applies to any gaps in the Regulations.

Withdrawal form