FAQ - Frequently asked questions

No , registration is not required to shop in our store.

However, it is worth remembering that only as a registered user will you be able to check your order history, download a historical invoice or take advantage of special offers only for registered users.

To register in our store, click the MY ACCOUNT icon in the top menu and then "register" under the login form. In the next step, provide all the required data (name and surname, e-mail, password) and confirm by clicking the "register" button. We will send an activation link to your account to your e-mail box - after clicking, you will gain access to your account and purchase history.

Yes! - the security of our customers' data is our priority!

Your data is protected by an SSL certificate - high-class security. The certificate ensures the protection of websites and online stores and guarantees the confidentiality of data transmitted between the customer's browser and the website. Thanks to the technology used, all transmitted data such as e-mail, address data, user, password and other data from the website come from, among others, from order forms are encrypted.

Yes , you can correct all data in the customer panel after clicking "My account" or immediately before confirming the order in the cart.

We begin processing each order immediately after it is placed, so in most cases it will not be possible to cancel an order once placed. However, if such a situation occurs, please contact us as soon as possible by e-mail (sklep@elori.pl) or telephone (+48 889 004 014).

Yes, we send confirmation by e-mail regardless of whether the customer has registered in our store or made a purchase without creating an account. Remember to provide the correct email address when placing an order, because this is where your order confirmation and sales document will be sent.

All customers making purchases in the ELORI Jewelery store receive a VAT invoice in electronic form. If you are ordering for a company, please select this option when placing the order and fill in the fields that will appear after selecting it.

Most orders in our store are prepared for shipment within 24-48 hours of placing the order.

However, our jewelry is made by hand , which is a process that requires time and precision. Therefore, in the case of some custom-made products, the delivery time may extend to a maximum of 14 days.

Detailed information on the expected shipping time of each product can be found on its product card in our store. Thank you for your patience and understanding, which allows us to create special and unique works of art for you.

We currently provide our customers with several payment methods. You can pay for your order via the secure imoje payment gateway (BLIK, credit card, payment by fast online transfer) - ING Bank Śląski will take care of the security of your data; PayU online payment gateway - 0% installments ; traditional transfer , Twisto (deferred payment date); cash on delivery and PayPal

Yes, payment via our website is completely secure. We use advanced SSL encryption technologies, which guarantee the protection and confidentiality of transmitted data. We also work with reputable payment service providers to ensure all transactions are processed securely. You can make payments with complete confidence, knowing that your financial information is protected to the highest standard.